Inbound Call Handling Services

General Call Handling

When you choose to divert your inbound calls to Interactive Marketing we promise to provide market leading Customer Relationship knowledge.  We believe excellent customer service is paramount.

You are able to divert your Sales, Service or Parts department’s inbound calls to our team.  Our service frees up time for your staff, which in turn allows them to keep selling your products and boost your profits.

  • We manage and guarantee the quality of the call
  • We cover sickness, holiday and unauthorised absences, offering seamless continuity
  • Never miss an enquiry or an order
  • Increase your work force without having to employee more staff
  • Provide market leading customer service

General Call Handling

When you choose to divert your inbound calls to Interactive Marketing we promise to provide market leading Customer Relationship knowledge.  We believe excellent customer service is paramount.

You are able to divert your Sales, Service or Parts department’s inbound calls to our team.  Our service frees up time for your staff, which in turn allows them to keep selling your products and boost your profits.

  • We manage and guarantee the quality of the call
  • We cover sickness, holiday and unauthorised absences, offering seamless continuity
  • Never miss an enquiry or an order
  • Increase your work force without having to employee more staff
  • Provide market leading customer service
  • Increases competitiveness
  • You are available for your customers whenever they want to be in touch
  • Evens out call volumes in the daytime
  • Provides an excellent customer experience
  • Increases the hours that your customers can contact you, resulting in more business.

Out Of Hours Service

Our bespoke Out of Hours Service allows enquiries made after you’ve closed to be dealt with immediately.  Market research indicates that a large number of potential customers search for their next car or book their service when they aren’t working themselves.

Allowing us to answer these calls instead of them going to voicemail has a wide range of benefits. Our staff are highly trained to gather as much relevant information as possible, in order for you to close the deal the next day.  Alternatively, we can book an appointment for the customer. So whether it is for your Sales or Service department you have the best chance of winning that business.

Out Of Hours Service

  • Increases competitiveness
  • You are available for your customers whenever they want to be in touch
  • Evens out call volumes in the daytime
  • Provides an excellent customer experience
  • Increases the hours that your customers can contact you, resulting in more business.

Our bespoke Out of Hours Service allows enquiries made after you’ve closed to be dealt with immediately.  Market research indicates that a large number of potential customers search for their next car or book their service when they aren’t working themselves.

Allowing us to answer these calls instead of them going to voicemail has a wide range of benefits. Our staff are highly trained to gather as much relevant information as possible, in order for you to close the deal the next day.  Alternatively, we can book an appointment for the customer. So whether it is for your Sales or Service department you have the best chance of winning that business.

Overflow Call Handling Service

If a customer calls your telephone number and you are not able to answer the call then a customer has to leave a message.  This could potentially result in a negative first experience, leading to the possibility of a lost sale or negative word of mouth.

Our Overflow Call Handling Service would direct the call after a predetermined number of rings to a bespoke team specially trained to deal with your calls. We can answer your customer’s questions, take messages for your staff and gather relevant information.

This service is perfect for times when your reception desk may not be fully manned or times when the dealership is very busy.  You can choose when calls are to be diverted to us to handle.

  • Never miss a potential sale because your phone lines are busy
  • Improve your customer’s experience by not leaving them waiting for an answer
  • Never discourage potential customers by making them leave a voicemail
  • You pay nothing when we are not needed
  • An efficient solution for Peak times

Overflow Call Handling Service

If a customer calls your telephone number and you are not able to answer the call then a customer has to leave a message.  This could potentially result in a negative first experience, leading to the possibility of a lost sale or negative word of mouth.

Our Overflow Call Handling Service would direct the call after a predetermined number of rings to a bespoke team specially trained to deal with your calls. We can answer your customer’s questions, take messages for your staff and gather relevant information.

This service is perfect for times when your reception desk may not be fully manned or times when the dealership is very busy.  You can choose when calls are to be diverted to us to handle.

  • Never miss a potential sale because your phone lines are busy
  • Improve your customer’s experience by not leaving them waiting for an answer
  • Never discourage potential customers by making them leave a voicemail
  • You pay nothing when we are not needed
  • An efficient solution for Peak times

Short Staffed Service

Similar to our overflow service if your dealership is short staffed for a period of time we can answer your calls. Don’t let staff absence affect your customer service experience.

Short Staffed Service

Similar to our overflow service if your dealership is short staffed for a period of time we can answer your calls. Don’t let staff absence affect your customer service experience.

Interactive Marketing, 2018

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