One-Off Campaigns

Mystery Shop by Telephone

Professional customer service from your staff is essential for your business to flourish and grow.   Potential customers form an opinion of your dealership within the first few minutes of being on the phone to a Sales Executive or Service Advisor. We are able to undertake Mystery Shop calls so that you can audit and be confident in the customer service provided by your staff.

Our Telephone Mystery Shop service is an efficient and accurate way of measuring staff behaviour. We tailor our service in a way to suit your company and your brand. 

  • Know what your customers hear when they make contact with your business
  • Make sure your staff are making follow up calls within your preferred time frame and with the right responses
  • Monitor and increase your staff’s productivity.
  • Identify staff in need of further training

Mystery Shop by Telephone

Professional customer service from your staff is essential for your business to flourish and grow.   Potential customers form an opinion of your dealership within the first few minutes of being on the phone to a Sales Executive or Service Advisor. We are able to undertake Mystery Shop calls so that you can audit and be confident in the customer service provided by your staff.

Our Telephone Mystery Shop service is an efficient and accurate way of measuring staff behaviour. We tailor our service in a way to suit your company and your brand. 

  • Know what your customers hear when they make contact with your business
  • Make sure your staff are making follow up calls within your preferred time frame and with the right responses
  • Monitor and increase your staff’s productivity.
  • Identify staff in need of further training
  • Maintain good customer relationships.
  • Highlights incorrect, incomplete, duplicated and irrelevant/unnecessary data.
  • Improves your organisation’s efficiency
  • Drives useful data-driven insights

Database Cleansing

All departments collect customer data. It is important to cleanse your data once in a while in order to get the best results out of it. Database Cleansing by phone is the most efficient and accurate way of cleansing your data.

Our approach and high standard of customer service will ensure the best experience for your past and potential clients.  We ensure that all of your customers are treated in a professional and positive manner whilst following all data protection guidelines.

Database Cleansing

  • Maintain good customer relationships.
  • Highlights incorrect, incomplete, duplicated and irrelevant/unnecessary data.
  • Improves your organisation’s efficiency
  • Drives useful data-driven insights

All departments collect customer data. It is important to cleanse your data once in a while in order to get the best results out of it. Database Cleansing by phone is the most efficient and accurate way of cleansing your data.

Our approach and high standard of customer service will ensure the best experience for your past and potential clients.  We ensure that all of your customers are treated in a professional and positive manner whilst following all data protection guidelines.

Event Promotion

If your Sales department is having a special Sales Event or your service department is implementing a Special Offer it is important that the right people know about it. 

Calling these targeted potential customers is the most cost effective way of reaching a specific audience.

Whilst we have your customers on the phone we will gather as much appropriate information as possible.  All our campaigns are tailored to match your individual needs.

  • Effectively reach the appropriate customers with your promotions
  • Build and maintain a customer relationship before a sale
  • Be seen to be time-rich, your customers will feel valued
  • Improve your event’s results
  • Make your dealership stand out in the busy automotive market

Event Promotion

If your Sales department is having a special Sales Event or your service department is implementing a Special Offer it is important that the right people know about it. 

Calling these targeted potential customers is the most cost effective way of reaching a specific audience.

Whilst we have your customers on the phone we will gather as much appropriate information as possible.  All our campaigns are tailored to match your individual needs.

  • Effectively reach the appropriate customers with your promotions
  • Build and maintain a customer relationship before a sale
  • Be seen to be time-rich, your customers will feel valued
  • Improve your event’s results
  • Make your dealership stand out in the busy automotive market

Product Launch Announcements & Events

Product Launch Announcements & Events are vital components of marketing a motor dealership..
By calling your customers directly we are able to offer the most efficient way to spread the news about a launch or event. Your customers will feel valued because they have received a personal call.

Product Launch Announcements & Events

Product Launch Announcements & Events are vital components of marketing a motor dealership..
By calling your customers directly we are able to offer the most efficient way to spread the news about a launch or event. Your customers will feel valued because they have received a personal call.

Interactive Marketing, 2018

Close Menu