Outbound Services

Service & MOT Reminders

Service & MOT reminder phone calls are the most direct way of reaching your customers.  Allowing you to retain customers and to increase your profits by turning potential work into booked-in work.

Our reminder calls can be made in unison with written reminders or independently.  We phone your customers when a Service, MOT, VHC or another event is due on their car.

Written reminders provide the customer with a problem without an instant solution. The customers would need to either telephone you themselves to book the car in, or shop around.  A reminder phone call to your customer provides an immediate solution and encourages them into doing business with you.

  • Improves customer experience
  • Provides customer with an immediate solution
  • Provides an opportunity to overcome convenience based objections
  • Identifies lost sales information to help you tailor your special offers and prices
  • Creates opportunities to up-sell your products and services to your customers
  • Identifies dissatisfied or price conscious customers
  • Updates your database

Service & MOT Reminders

Service & MOT reminder phone calls are the most direct way of reaching your customers.  Allowing you to retain customers and to increase your profits by turning potential work into booked-in work.

Our reminder calls can be made in unison with written reminders or independently.  We phone your customers when a Service, MOT, VHC or another event is due on their car.

Written reminders provide the customer with a problem without an instant solution. The customers would need to either telephone you themselves to book the car in, or shop around.  A reminder phone call to your customer provides an immediate solution and encourages them into doing business with you.

  • Improves customer experience
  • Provides customer with an immediate solution
  • Provides an opportunity to overcome convenience based objections
  • Identifies lost sales information to help you tailor your special offers and prices
  • Creates opportunities to up-sell your products and services to your customers
  • Identifies dissatisfied or price conscious customers
  • Updates your database
  • Understand your customers better
  • Create targets for your business to work towards
  • Focus staff on the importance of meeting customer expectations
  • Increase profit as a result of improving a product or service
  • Identify dissatisfied customers
  • Signpost brand surveys; helping you meet your manufacturer goals

Customer Service Follow Up

Our bespoke follow up service is perfect for Post Delivery & Post Service calls.
Measuring customer satisfaction is an important part of any business. It is an opportunity for a business to listen to customers and to improve products or services to meet expectations.
We are able to tailor our approach to provide specialised signposting in order to fit company and brand requirements.

Customer Service Follow Up

  • Understand your customers better
  • Create targets for your business to work towards
  • Focus staff on the importance of meeting customer expectations
  • Increase profit as a result of improving a product or service
  • Identify dissatisfied customers
  • Signpost brand surveys; helping you meet your manufacturer goals

Our bespoke follow up service is perfect for Post Delivery & Post Service calls.
Measuring customer satisfaction is an important part of any business. It is an opportunity for a business to listen to customers and to improve products or services to meet expectations.
We are able to tailor our approach to provide specialised signposting in order to fit company and brand requirements.

Enquiry Management & Lost Sales

Our Enquiry management service will ensure that your hard won leads are properly followed up. Whether you want a safety net or you need support in handling the volume of enquiries, we will tailor a specific approach for your company.

Details of customer’s, who are still in the market to purchase, will be fed back to you, with detailed information regarding their requirements.

When a customer has completed a purchase elsewhere and are deemed as a Lost Sale, we will gather information relating to the customers reasoning.  We will also endeavour to establish when they may be the market again, for either sales or service.

All leads whether generated by phone, email or in person can be contacted by our experienced team. We are also follow up any enquiry you get from an online marketplace.

  • Sorts the hot leads from the cold ones
  • Speeds up the customer contact process
  • Qualifies customer enquiries and reports back tangible opportunities
  • Provides lost sales feedback and management information
  • Identifies dissatisfied customers

Enquiry Management & Lost Sales

Our Enquiry management service will ensure that your hard won leads are properly followed up. Whether you want a safety net or you need support in handling the volume of enquiries, we will tailor a specific approach for your company.

Details of customer’s, who are still in the market to purchase, will be fed back to you, with detailed information regarding their requirements.

When a customer has completed a purchase elsewhere and are deemed as a Lost Sale, we will gather information relating to the customers reasoning.  We will also endeavour to establish when they may be the market again, for either sales or service.

All leads whether generated by phone, email or in person can be contacted by our experienced team. We are also follow up any enquiry you get from an online marketplace.

  • Sorts the hot leads from the cold ones
  • Speeds up the customer contact process
  • Qualifies customer enquiries and reports back tangible opportunities
  • Provides lost sales feedback and management information
  • Identifies dissatisfied customers

Interactive Marketing, 2018

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