Car Dealership Needing Support With Inbound Calls? We can help.

For over 20 years, we have helped hundreds of dealerships speak to more customers by phone, booking countless sales, service and MOT appointments in the process.

If you’re looking for a service that guarantees that every one of your customers is given the highest level of attention when they phone your dealership, our inbound call handling services are right for you.

Our call handlers will answer calls on behalf of your dealership in a way that will feel familiar to your customers, following your brand guidelines.

With market-leading customer relationship knowledge, our call handlers know the importance of a great first impression and do everything possible to ensure that every one of your customers gets what they need out of their phone call.

Our call handlers will make notes of the call and pass them over to your internal team, keeping your team busy with tasks that pay, such as selling and servicing.


Request a call back from our Inbound Experts today

Want to speak to somebody sooner? Give Interactive Marketing a call now on 0330 122 075.


We Work With Dealerships Supplying Brands Including

What can Interactive Marketing help with?

✅   I need help to ensure no phone call goes unanswered
✅   I need to reduce the wait time my customers experience
✅   I need on-demand cover for when my staff are ill or on holiday
✅   I need to increase our call handling capacity with little notice
✅   I need help with vetting callers to get them to the right department quickly

Interactive Marketing can help with these and many other requirements. All with no long contract and no setup fee. To learn more today, phone us on 0330 122 0750.

Mystery Shop by Telephone

How does it work?

1. Customers phone your number as usual

2. Your phones can ring as normal, or can be directed to us immediately. The choice is yours.

3. After a certain number of rings, we can redirect the call to our call handers

4. Our call handlers will answer the phone on your behalf

5. Depending on the caller’s requirements, we will either direct them through to the right department or take a message on your behalf

6. Every call gets answered in a timely manner, your customers get what they need, and you never miss a revenue-generating opportunity again.

Hundreds of dealerships trust us 

When you’re ready to boost your customer contact abilities, we’re here for you. 

Request a call back using the form below, or give us a call on 0330 122 0750.

 

What our Customers say

Interactive Marketing provide a high quality service, with detailed feedback on ‘Lost sales’, for us to go back with. Along with regular contact from the CRM Coordinator, any changes to script/approach are implemented upon request. I would recommend Interactive Marketing for any lost sale follow needs.

Oli Follows
General Sales Manager, Yeovil Land Rover

I just wanted to give you some feedback from the lost sales calls that Interactive Marketing have been making for Norwich and Welwyn Garden City. Thus far, they have spoken to 92 people and sold 10 bikes. At £2.65 per completed call its costs £244 so far this year. Its great value for money.

Ben Freakley
Group Marketing Manager, Lind Group (Motorrad)

I would like to take this opportunity to thank you and your team for a great job. I have not received any negative responses for any customers the whole time and see some good booking results. I have and will continue to recommend your company in the future.

Mark Williams
After Sales Manager, Cecil & Larter

Overflow Call Handling

We’re Interactive Marketing 

Interactive Marketing was founded to provide the motor industry with much-needed solutions to some of the most pressing customer contact challenges. Since then, we’ve worked with many of the best-known dealerships in the UK, conducting hundreds of thousands of phone calls and booking countless appointments on behalf of our clients.

Our four core services, outbound calls, inbound calls, one-off campaigns and live chat management, not only increase appointment bookings, but also help to deliver your customers with timely service reminders and solutions to their problems. You can learn more about our services here.

We provide our services to dealerships offering vehicles from manufacturers including JLR, Volvo, SEAT, Kia, Škoda, BMW, MINI, Bentley, Citroen, Suzuki, Mercedes-Benz, Ferrari and Maserati.

We’re also proud to be recognised as recommended suppliers to SKODA UK, SEAT UK, Volkswagen UK and JLR.

It’s our people, processes and persistence that make Interactive Marketing so effective.

Our incredible team of passionate call-makers, alongside a continuous investment in training and hands-on experience, make us the go-to customer contact supplier for many of the best-known dealerships in the UK. You can learn more about the Interactive Marketing team here.

We’re a market leader, with the best people, the highest standards of training, unmatched insight and impressive customer contact rates. To learn more about what makes Interactive Marketing the supplier of choice to hundreds of dealerships, visit the Why Interactive Marketing page.

Request a call back from our Inbound Experts today

Want to speak to somebody sooner? Give Interactive Marketing a call now on 0330 122 075.