Live Chat Management

If your dealership website has live chat functionality, you’re more likely than ever to engage with customers online. But if you’re slow to reply, customers are prone to leave your site and look elsewhere, often starting conversations with your more responsive competitors instead.

That’s why our Live Chat Management service is ideal for any forward-thinking dealership who wants to ensure that no online enquiry is wasted.

Using the same methodology and expert customer relationship skills that we have provided to our telephone clients for over 20 years, our live chat management service ensures that every one of your customers receives the same high levels of service, no matter how they choose to contact you.

Our live chat team will talk to your customers in a way that feels familiar, following your brand guidelines and providing product information specific to your dealership.

We can also book appointments on your behalf on live chat, giving customers direct access to your sales and servicing departments whilst keeping your team busy.

Download: Our Automotive Outreach Blueprint

Need to get in touch with more of your customers? Service calls going unanswered? Data not performing how you expect it to?

Download our free Automotive Outreach Blueprint guide to discover all of our hard-won secrets on how to book more appointments.