Live Chat Management

If your website has live chat, you’re more likely than ever to engage with customers online. 

But if you’re slow to reply, customers are prone to leave your site and look elsewhere, often starting conversations with your more responsive competitors.

That’s why our Live Chat Management service is ideal for forward-thinking dealerships who want to ensure that no online enquiry is lost.

Using the same methodology and expert customer relationship skills that we have provided to our telephone clients for almost 25 years, our live chat management service ensures that every one of your customers receives the same high levels of service, no matter how they choose to contact you.

Our live chat team will talk to your customers in a way that feels familiar, following your brand guidelines and providing product information specific to your dealership.

We can also book appointments on your behalf on live chat, giving customers direct access to your sales and servicing departments whilst keeping your team busy.